1. Introduction
ICG Commercial Group (“ICG”, “we”, “our”, “us”) is committed to protecting the privacy of visitors to our website and clients who engage our services. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit icg.com.na or engage with our services.
2. Information We Collect
2.1 Information You Provide
When you submit a contact form, request a proposal or engage our services, we may collect:
- Full name
- Email address
- Organisation name
- Details of your enquiry or service requirements
2.2 Information Collected Automatically
When you visit our website, we may automatically collect technical information including your IP address, browser type, operating system, referring URLs and pages visited. This data is collected via server logs and is used solely for security monitoring and website improvement.
3. How We Use Your Information
We use personal information exclusively to:
- Respond to your enquiries and service requests
- Provide and deliver the cybersecurity services you have engaged
- Communicate relevant updates about your engagement
- Comply with legal and regulatory obligations
- Maintain the security and integrity of our systems
We do not use your personal information for marketing purposes without your explicit consent. We do not sell, trade or rent your personal information to third parties.
4. Data Security
As a cybersecurity firm, we take data protection seriously. We implement industry-standard technical and organisational measures to protect your personal information, including:
- TLS and SSL encryption for all data in transit
- Encrypted storage for data at rest
- Access controls and authentication mechanisms
- Regular security assessments of our own infrastructure
- Staff security awareness training
5. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions are retained for a maximum of 24 months unless an active client relationship exists.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent for any consent-based processing
- Lodge a complaint with a relevant data protection authority
7. Cookies
Our website uses only essential cookies required for the website to function correctly. We do not use tracking cookies, analytics cookies or advertising cookies. No third-party tracking scripts are loaded on our website.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies independently.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please email info@icg.com.na.
Address: 2 Storch Street, Windhoek West, Windhoek, Namibia.